Every appointment is specially reserved for you! As a courtesy to our staff, and waiting guests, we request a 24-48 hour advance cancellation notice.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and guests on our waiting list miss the opportunity to receive services.

If you cancel less than 24 hours in advance, you will be subject to 50% of the service charge listed at the stylist level. If you "No Show" your appointment, you will be subject to 100% of the service charge of the anticipated service amount listed at the stylist level. Ongoing no shows may be required to have a credit card on file and be subject to a service deposit to reserve future appointments.

Please note late arrivals, 15 minutes after appointment time, may be subject to a shortening of service offerings or a rescheduling of your appointment.

Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

We are scheduling out a considerable amount of time for our services. Appointments that are not cancelled result in a loss of income to our service providers. If you No Show your appointment after we have reached out to you by Email and Text, you will be subject to 100% of the service charge of the anticipated service amount listed at the stylist level. This fee takes care of that service providers loss of income when you failed to cancel your appointment.

We will gladly exchange any Hair Care product with a receipt within two weeks of purchase. Any tools and hairbrushes may not be returned. Those sales are final.

For everyone's safety please do not bring children (unless they are receiving a service) or pets with you to your appointment.

Cash and all forms of Credit Cards

No refunds will be given for gift card purchases. Cards must be present for redemption.

Prices and Services are subject to change without notice.